Contact Us
We'd love to hear from you! Whether you have questions about our tools, suggestions for improvements, or need support, feel free to reach out.
Get In Touch
📧 Email Us
For general inquiries, support, or feedback:
contact@onthu.com
🐛 Report Issues
Found a bug or experiencing technical difficulties? Let us know:
support@onthu.com
💡 Suggest Features
Have ideas for new tools or improvements? We'd love to hear them:
ideas@onthu.com
Response Time
We aim to respond to all inquiries within 24-48 hours. During peak times, it may take a bit longer, but we always do our best to get back to you promptly.
Before You Contact Us
Check Our FAQ
Many common questions are answered in our comprehensive guides:
Weather Tool Help
Q: Why can't I find my location?
A: Make sure you've typed the city name correctly. Our search supports major cities worldwide. If you're using GPS, ensure location permissions are enabled in your browser.
Q: Is the weather data accurate?
A: We use reliable meteorological APIs, but weather can change quickly. Always check official sources for critical decisions.
Password Generator Help
Q: How secure are the generated passwords?
A: Our passwords combine your input with random elements to create strong, unique combinations. However, the security ultimately depends on how you use them.
Q: Can I save my passwords?
A: For security reasons, we don't store any passwords. Please save them securely in your password manager.
Privacy Questions
Q: Do you store my data?
A: No. All processing happens in your browser. Your data never leaves your device. Read our full Privacy Policy for details.
Q: Is my location data safe?
A: Location data is only used for the specific tool you're using and is sent directly to mapping services when needed. We don't store or track your location.
Community Guidelines
When contacting us, please:
- Be respectful and constructive
- Provide clear details about your issue
- Include relevant information (browser, device, steps to reproduce)
- Check that your question hasn't been answered in our documentation
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